Kaiārahi Eke Panuku | Student Success Adviser

• Are you a natural relationship builder and effective communicator with exemplary interpersonal skills?
• Have you got a sound understanding of academic statutes and student academic processes?
• Can you proactively navigate and manage issues to a successful resolution?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Student Success Adviser for Wellington School of Business and Government and the Faculty of Law based at the Pipitea Campus as part of Tītoko - Centre for Student Success. The Student Success Adviser provides holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures. 

Key Responsibilities: 

• Advising an assigned student cohort group using best practice case management principles.  
• Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.  
• Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.    
• Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.  
• Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services. 

Ō pūmanawa - About you

You will:

• Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance. 
• Need to be an effective communicator with exemplary interpersonal skills and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team.
• Need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
• Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.  

Key Requirements: 

• Tertiary degree or comparable professional experience in a similar role.  
• Demonstrated client-centred approach and service delivery skills. 
• Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people. 
• Proven ability to proactively navigate and manage issues to a successful resolution. 
• Highly developed oral and written communication skills and attention to detail. 
• Sound understanding of academic statutes and student academic processes. 
• Ability to work effectively in a team and manage a busy workload.
• An understanding of Te Tiriti o Waitangi and its application in an educational context.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes sharing ideas, and working in a collaborative style. We offer you flexible working arrangements, and development programmes. If you want to expand your administration skills and enjoy working with a diversity of stakeholders, then this is an excellent opportunity.

Role Description

Close Date for Vacancy: 20 May 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with the Tracey Wharakura, Manager, Student Success (tracey.wharakura@vuw.ac.nz.)  But applicants should follow all steps listed below. 

Important - Application Steps and information

 Download and complete the University Application Form, please include the position title and reference number (Student Success Adviser, #1341). Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

 If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.